SHIPPING & HANDLING
We aim to dispatch all orders within one business day, however during peak times this may take up to 3 days from order date.
UK Mainland Shipping
Orders are shipped by Royal Mail, with tracking available on all orders.
- FREE shipping for all orders over £40 (1-3 working day service)
- Only £2.95 delivery charge for orders under £40
- Next day delivery is available for £4.95 (delivery within 1 working day for all orders placed before noon Monday - Friday).
Delivery to remote destinations such as the Scottish Highlands & Islands may require a delivery surcharge to be paid - we will contact you with details once we have received your order if such charges may apply.
Channel Islands & Isle of Man
Orders are shipped by UPS Tracked service, except Isle of Man which is shipped by Royal Mail.
Most orders are delivered within 2-5 working days from dispatch.
- The Channel Islands will incur a £3.99 delivery charge.
- Delivery to Isle of Man is currently charged at £25.
- Certain destinations - particularly remote islands and highlands - may require an additional delivery surcharge. We will contact you once we've received your order should delivery to your address require any additional payment.
If you are located in Europe, please navigate to our EU site for local currency and shipping: https://slowtide.eu
Please note you will be responsible for any additional local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase (if any). By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges.
RETURNS & EXCHANGES
You can return your as-new Slowtide product (with packaging & tags intact) within 30 days for an exchange or refund. If you would like to return your order, please carefully package and post back to the below address, including a copy of your packing slip and if you would like a refund or exchange.
Hectic Europe Ltd
Unit E1 Hilton Park
Church Farm Lane
We recommend using a recorded postal service for your returns as we cannot be held responsible for any items that are damaged or go missing whilst in transit. Slowtide does not provide a delivery service for returns, but will provide free delivery for all exchange items shipped back to the customer.
If your new Slowtide towel hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance at firstname.lastname@example.org .
The Fine Print:
- Please note that Slowtide can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund.
- Gifts can only be returned for a refund to the original purchaser.
- Slowtide can only accept returns for items purchased through our UK website (www.slowtide.eu). All other returns should be referred to the retailer from whom your Slowtide product was purchased.
- Slowtide cannot refund any delivery charges, unless an item is faulty or sent in error.
- Exchanges can only be fulfilled once the original purchase has been returned to our warehouse.
- Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.